Returns and refunds
Our return and refund terms for bacteriostatic water orders. Because this is a sterile medical consumable, some limits apply.
[COUNSEL: confirm the exact return window, restocking terms, and sterile-product return eligibility. The schema returnPolicyCategory on product pages MUST match the real policy set here.]
Eligibility
Sealed, unopened vials in original condition may be eligible for return. [COUNSEL: confirm whether opened/sterile items are non-returnable and any exceptions.]
Timeframe
[COUNSEL: state the exact return window, e.g. N days from delivery.]
The Diluent Use & Reconstitution Acknowledgement
As stated at checkout, we cannot determine the cause of a failed mixture after this diluent has been combined with any third-party compound, and claims based solely on the condition of a mixture after opening may not qualify for refund or replacement.
How to request a return
Contact us via the contact page with your order number and the issue.